T&Cs

T&CS

At Huge Hoods we do our upmost to ensure the final products you receive are in the best condition when they left us. We strive to provide the best overall customer experience which includes:

• The quality of our products,
• Speed of delivery and
• High level of customer service.

PRICING & PAYMENT

Huge Hoods pricing structure is correct as shown. If for any reason the price is incorrectly marked, Huge Hoods cannot be held responsible for web maintenance errors. If this was to happen, we will send you an email immediately to inform you of the correct price and you will have the opportunity to cancel the order if you wish.

Huge Hoods reserves the right to change its prices. 

We accept most major credit cards and payment is securely taken by the Shopify secure server. Payment is taken in £ Sterling. Refunds can take 3-5 working days to reach your account, this can be dependent on the bank you are with.

Your payment will appear from Huge Hoods on your payment statement.

LEGAL INFORMATION

Huge Hoods - Unit 2 Byford Road, Leicester. LE4 0DG - info@hugehoods.com

Our designs are often created by third-party designers and hosted by Huge Hoods. Our designers are prohibited in using or creating in a manner that infringes the intellectual property rights of others. 

We respect the intellectual property rights of others, and do NOT welcome infringing content. We encourage you to contact us if you believe that a design has infringed your rights. We promptly evaluate all claims of infringement and terminate the designs and future designs of infringing designers. 

Designers and other businesses that list their products on Hugehoods.com assure Huge Hoods that the text and design are not subject to any rights held by third parties. In such case the cost of any breaches of copyright, personal rights or rights to the use of a name will be borne solely by the designer.

(If the Customer provides his/her own motif or otherwise influences the product (personalisation of text), the Customer assures Huge Hoods that the text and motif are not subject to any rights held by third parties. In such case the cost of any breaches of copyright, personal rights or rights to the use of a name will be borne solely by the Customer. The Customer also assures Huge Hoods that by personalising the product he is also not breaching any other rights held by third parties.

ILLEGAL ACTS

It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. We track the electronic fingerprints of every order placed on this website to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.

PROMOTION TERMS & CONDITIONS

Special Offers and Promotions cannot be used in conjunction with any other offer. Expiry dates and terms & conditions will be posted with the offer. If you have any questions regarding any of our promotions, please contact us here.

DELIVERY

Please see our Delivery page for details.

RETURNS

Please see our Returns & Exchanges page for details.

DELIVERY ADDRESS

Huge Hoods cannot accept responsibility for items which cannot be delivered by our couriers.

This may occur when our courier service has tried to deliver the item on several different occasions but has found no-one in to sign for the goods. A calling card will be left on each occasion with details on how to pick it up from the couriers local collection office. If the item is not collected within 7 days then the item will be returned to us automatically by the courier without our prior knowledge. On these occasions we will have to re-charge shipping costs to cover the re-sending of the items back out. If you prefer a refund, instead of re-delivery, we can refund you for the item value but cannot refund the original shipping costs we have incurred.

Please ensure you correctly enter the delivery address during check out. Failure to do so could result in the item not be delivered and being returned to us. To redeliver an item a second time will incur additional shipping charges which is payable by the buyer and not by Huge Hoods.

It is the buyers responsibility to ensure they have entered the correct delivery address. If the wrong address is supplied and a delivery is made, we are unable to refund or re-deliver the goods and the buyer must make their own arrangements to collect the goods delivered to the address they have supplied. Customers will be asked to confirm the address details at checkout and also a confirmation email is sent to the customer with the delivery address details on. If the customer realises any details of the order are not correct, please advise us immediately via email or facebook. If the goods have not yet been dispatched, we will change the details accordingly.

COMPLAINTS

We aim to provide products of the highest standard and quality customer service to help retain customers. If for any reasons you feel you have not received a good service we are happy to hear from you to resolve your issues or hear your comments so we can improve our overall service. Please contact us via email through our contact us page or direct at info@hugehoods.com and all correspondences will be kept pirvate and confidential. We aim to reply to your complaint within 3 working days.

REPRESENTATION OF PRODUCT

Huge Hoods endeavour to display products as accurately as possible. Although customers should be aware that some images are a representation of the product and there may be minor differences to the actual product you receive. For example, the colours you see through your monitor, we cannot guarantee the colour will be accurate. This is the case as some monitors display colours slightly different to other monitors. Customers also please note that the sizes on the clothing are an approximate guideline. All adults, kids and babies are individual and different, their size may vary according to their age, and due to this we cannot guarantee all garments will fit perfectly. If you have any concerns please see our sizing guide here and check the length of the garment to see if this will fit your recipients body length. Customers who are not completely satisfied with any product can return the item, please see our returns policy.

PRIVACY POLICY

We follow strict procedures and are committed to protecting your privacy. We only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998. The only reason we collect information from you is to process your order and provide you with the highest level of service. This may include emailing you our monthly newsletter which will keep you updated with special offers and our latest products.

If you do not wish to receive these types of emails you can tick the box provided when going through the checkout process with your order. If you are already receiving emails from us and no longer wish to receive them then please email us. We do not pass your email address to other trusted traders unless you agree.

The type of information we will collect about you includes, your name, address, phone number and your email address.

We never collect sensitive information about you without your explicit consent. You can check the information we hold for you at any time by logging into your account with your email address and password that you will have set up during the checkout process. All the information we hold for you can be accessed on these screens and you have the option to update any inaccuracies or delete information accordingly. We may track the behaviour of visitors to our site for improvement purposes. This can include using a ‘cookie’ which would be stored on your browser. You can modify your browser to prevent this happening through the browser settings. If you have any questions about our privacy policy please email us.

LIMITATION OF LIABILITY

Except as specifically stated on this site, neither Huge Hoods nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.